FAQ

Find answers to our most frequently asked questions.

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What makes Dossier Shop unique?

We offer thoughtfully curated fashion with a focus on minimalist elegance, comfort, and global inspiration—especially from Korean aesthetics.

How can I contact customer support?

You can reach us at dossiershelp@gmail.com for any inquiries, and we’ll respond within 24-48 business hours.

Are the clothes true to size?

Yes, our size chart is available for each product to help you find the best fit before placing your order.

What is your shipping timeline?

Most items ship within 2-7 business days. Some limited items may take up to 10 business days.

Where do you ship?

We currently ship across several international and domestic regions. Check our shipping page for specific locations.

How can I track my order?

Once your order is shipped, a tracking link will be sent via email so you can monitor delivery status.

What happens if my order is delayed?

While rare, delays can occur due to high demand or customs. Contact support for real-time assistance.

What is your return policy?

We offer a 14-day return window after delivery. Items must be unused, unwashed, and in original packaging.

How do I initiate a return?

Simply contact dossiershelp@gmail.com with your order number, and we’ll assist with the return process.

Can I exchange instead of return?

Yes, we offer size or color exchanges for available inventory. Reach out to support to check availability.